About unexpected restarts
If your Mac stalls at the gray screen during startup, it can indicate a number of problems. This troubleshooting guide can get your Mac running. I'm trying to fix my friends computer. It had been shut down during a system update, and now I get the system recovery every time I boot. We do not have the original windows 7 disc. The startup repair. My macbook turns off itself during startup, after the apple logo appears. Help!macbook (pro) turns off halfway through startup! Do you see the apple logo. Learn how to turn your Mac on and off, and get help with issues during startup or shutdown.Turn on (start up) your MacTo turn on your Mac, press its power. It can run everywhere from small embedded systems or desktop class machines all the way up to datacenter deployments and even Cloud environments. The following screenshot shows how Oracle VM VirtualBox, installed on an Apple Mac OS X computer, is running Windows Server 2016 in a virtual machine window.
Rarely, your Mac might experience a software or hardware issue that requires it to restart. When it starts up again, you might see a message that your computer was restarted because of a problem.
Unexpected restarts are usually caused by software installed on your Mac, or by devices connected to your Mac. If the issue causes your Mac to restart every time it attempts to start up, your Mac might eventually shut down. Use the steps below to check the software and hardware on your Mac.
Mac Desktop Shuts Down During Startup Windows 10
Check your software
If the issue is caused by software on your Mac, one of these steps might help:
- Install all available software updates.
- If your Mac suspects that a particular app caused the restart, it might ask whether you would like to move the app to the Trash. Click Move to Trash, then contact the software developer to see if a software update is available.
- Use safe mode to try to isolate the cause of the issue.
- Reinstall macOS. If the issue continues after reinstalling macOS, check your hardware.
Check your hardware
Learn how to check your connected devices and other hardware.
Check peripheral devices first
If you don't have any devices attached to your Mac, skip to the next section.
- Shut down your Mac.
- Disconnect all peripheral devices, such as hard drives or printers. If you have a desktop Mac, make sure that only a display, keyboard, and mouse or trackpad are connected.
- Turn on your Mac.
- Use your Mac for the amount of time that it would usually take for an unexpected restart to occur.
- If an unexpected restart occurs, follow the steps to check the internal RAM and third-party hardware.
- If an unexpected restart doesn't occur, turn off the Mac and connect one peripheral device at a time until an unexpected restart occurs.
Check RAM and third-party hardware
Certain models of Mac computers have removable memory (RAM). If you recently installed memory or a hard disk (or SSD), make sure that it's compatible and installed correctly. If possible, remove it and test with the original memory or disk.
- If you continue to experience unexpected restarts, contact Apple Support.
- If your Mac is frequently restarting unexpectedly, it's important to determine the exact steps that lead up to the issue. The next time that your Mac restarts unexpectedly, record the date and time it occurs. These questions might help you diagnose the problem:
- Was the computer starting up, shutting down, or performing a particular task when the unexpected restart happened?
- Is the computer restart random, or does it happen every time you do a certain task?
- Does the restart happen when a specific external device is connected to your Mac or to a specific port?
- Learn what to do if your Mac doesn't turn on or start up.
- Learn about the screens you see when your Mac starts up.
Mac Desktop Shuts Down During Startup Mode
Your Mac shows an Apple logo when it finds your startup disk, which is usually the disk built into your Mac. As startup continues, you should see a progress bar, with or without the Apple logo. This screen might alternate with a blank screen several times.
If you're installing macOS, the Apple logo or progress bar might persist for much longer than usual. As installation continues, the progress bar might move slowly and pause for long periods. That's why Apple recommends beginning macOS installation in the evening—so that it can complete overnight, if needed.
If your Mac is stuck on this screen
If you think you've waited long enough to know that your Mac is stuck on this screen, follow these steps.
- Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off. Then turn your Mac back on.
- If the issue persists, press and hold the power button until your Mac turns off. Then unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables. Then turn your Mac back on.
- If the issue persists, once again press and hold the power button until your Mac turns off. Then use Disk Utility to repair your startup disk.
- If Disk Utility found no errors, reinstall macOS.
- If Disk Utility found errors and repaired them, restart your Mac. If the issue returns after restarting, reinstall macOS.
- If you still need help, please contact Apple Support.