Acronis True Image Wd Edition 2018

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This software is useless, the support is non-existent from both ends and no fix in the horizon!!! WD used to have simple solid software with their drives now this junk. PLUS, my 1TB black Caviar gives me a DISK ERROR message 1 month after I spent 2 days trying to transfer files from my old WD 120 drive to the new one. For that I used Acronis Migrate Easy which was not easy at all - kept needing to reboot cause it wouldn’t reckognize the transfer. All my drives have been WD. What happened to your reliability WD???

  1. I bought and installed a new WD 1TB HD as the secondary HD in my desktop computer. With the purchase of the HD I got a free download of Acronis True Image software (WD Edition). Using the Acronis software I successfully cloned my C drive (original HD in computer) to the new HD. I have been trying - unsuccessfully so far - to clone my C drive to an external HD - a Western Digital Passport 500.
  2. Acronis True Image for Western Digital. GoodSync for WD. Install WD Discovery for Mac. WD Drive Utilities for Mac. WD Security for Mac. Product Firmware.

This article explains how to update, repair the install of Acronis True Image 2018/2019/2020/2021 and do a clean installation to resolve a problem with the software if need be.

Acronis True Image: The most reliable, easy-to-use and secure personal backup software - and the only one that actively protects your files against ransomware. Over 5.5 million customers worldwide trust Acronis to protect data from their Windows, Mac, iOS and Android devices with backups stored locally, in the cloud, or both.

Getting the installation file


Get the installation file for Acronis True Image. If you do not have one, open in a web browser, sign into your Acronis account and click Go to downloads under Acronis True Image section. In the Downloads window that opens, click Download in the Acronis True Image installation file section. Download and run the installation file:

Acronis True Image Wd Edition 2018 Full

Running the update/repair installation

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If the build that you currently have installed is older, you will see the Update button. Click it to update to the latest build. All the program files, except settings, get rebuilt, just like during repair installation.

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If the installer has the same version as you currently have installed on the computer, click Repair:

Reboot the computer after that, even if not prompted by the installer. See if the issue is resolved.

Clean install

Sometimes the problem lies not in the program core files, but in the configuration and cache files which are not changed by the repair and update procedures. If the repair installation does not help to resolve the problem, consider running a clean re-installation:

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  1. Unless you follow this guide to resolve a technical issue, you can save existing settings and restore them upon reinstallation:
    Click to expand

    Acronis True Image 2018 reintroduced the function of exporting and importing backups settings, so that you don't need to reconfigure them from scratch upon clean reinstallation. If you have many backup plans and lots of customization, using backup settings transfer is convenient to save time on reconfiguring backups from zero.

    Open the Settings tab, click Save settings to file, then after completing the step 4, click Import settings from file and select the file saved previously. All the settings of the backup plans will be imported back into the program.

    When the program behaves abnormally and the root cause of the problem is unknown, it is best to reconfigure backup plans anew rather than using the backup settings transfer feature.
  2. Run the installation file or select to uninstall Acronis True Image from 'Apps and features' window or from 'Control panel' - 'Uninstall a program'. Click Uninstall. This will remove both the program itself and its saved/cached settings. Backup files will not be deleted and can be added back to the list of backups and continued later (via 'Add existing backup' option).
  3. Reboot the computer, even if not prompted by the uninstaller. This will completely unload Acronis True Image drivers and modules from computer memory.
  4. Install the program anew using the same installation file. Acronis True Image can only be installed on C:
  5. Use the function 'Add existing backup', as explained at KB60918: adding a previously created backup to the backups list, to make previously made backups available. Then either delete them and define new backup tasks, or click 'Reconfigure' to resume appending new backups versions to the earlier backup set. If you follow the present instructions to resolve an error about a backup file or version not found or not accessible, it is best to free up space for new backups by deleting the just added backup and define a new backup task.

Acronis True Image Wd Edition 2018